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  • FREE SHIPPING

    Orders in Australia are always shipped free of charge and insured with tracking via Australia Post, StarTrack and Aramex.

  • MONEY-BACK GUARANTEE

    We offer a 100% money-back guarantee within 30 days of receiving your order.

  • 5,000+ Satisfied Customers!

    Octavello has more than 5,000 satisfied customers. Rewarded with 4.6/5.0 ⭐

CUSTOMER SERVICE

Do you have a question? Contact our customer service team, and we’ll aim to respond within 24 hours, seven days a week.

Monday–Friday: 8:00 am – 8:00 pm
Saturday–Sunday: 8:00 am – 4:00 pm
✉️ support@octavello.com

Why choose Octavello?

At Octavello, we believe that great products should be accessible and affordable. That is why we bring together a carefully selected range of useful and trending products, all in one convenient online store.

We work closely with trusted suppliers and carefully assess our product range to offer items that meet our standards for quality and value. Whether you are looking for something practical, something special or simply a great deal, we want you to enjoy discovering products you will love.

We also understand that your time is valuable. That is why we aim to make shopping with Octavello as simple, secure and convenient as possible, from browsing our collection to receiving your order.

Frequently Asked Questions

How can I return my order?

Would you like to return your purchase?

Please contact us at support@octavello.com so we can help. Include your order number and “DISPUTE” in the subject line, along with a brief explanation of the issue.

We will prioritise your request and work to find a solution as quickly as possible. Contacting us first does not affect any rights you may have through your payment provider.

We want every experience with Octavello to be easy, reliable, and enjoyable.

Where can I find my tracking number?

You can track your package using your 4- or 5-digit order number (#xxxxx) and your email address.

Click here to track your order.

The expected delivery time has passed. Where is my order?

Most orders arrive within the estimated delivery timeframe. However, occasional delays may occur during transit.

If your order is delayed, please contact our customer service team at support@octavello.com. Include your order number and contact us using the same email address used to place your order so we can assist you quickly.

If you are considering opening a dispute with your payment provider, please contact us first and include “DISPUTE” in the subject line. We will treat your request as a priority and work to resolve the issue as quickly as possible. This does not affect any rights you may have through your payment provider.

We want every experience with Octavello to be easy, reliable, and enjoyable.

When can I expect my order?

We believe quality products shouldn’t come with an unnecessarily high price tag. By shipping directly from our trusted suppliers, we reduce storage, handling, and packaging costs—allowing us to offer our products at competitive prices.

Order processing

Once your order is confirmed, it is prepared, quality-checked, and carefully packed. Orders are typically processed and dispatched within 1–2 business days.

Delivery time

After dispatch, delivery usually takes 8–16 business days, depending on your location and the local delivery service.

Once your order has shipped, you will receive tracking information so you can follow its journey. Click here to track your order.

Please note that delivery times are estimates. Delays may occasionally occur due to customs processing, public holidays, severe weather, or circumstances beyond our control.

Are you not satisfied with your order?

Are you dissatisfied with your order?

Before opening a dispute with your payment provider, please contact us at support@octavello.com. Include “DISPUTE” in the subject line, along with your order number and a brief description of the issue.

We will prioritise your request and work to resolve the matter as quickly as possible. Contacting us first does not affect any rights you may have through your payment provider.

We want every experience with Octavello to be easy, reliable, and enjoyable.

The Track & Trace code doesn't show any information—how is that possible?

Track & trace information is available as soon as your package arrives at the shipping carrier.

Please note that delays may occur, and it may take a little longer for the information to be updated on your order.