Privacy Policy

Last updated: 12 August 2026

This Privacy Policy explains how Everlion, trading as Octavello, collects, uses and shares personal information when you visit our website, place an order or contact us.

1. Who We Are

Everlion is responsible for the personal information collected through Octavello.

Business name: Everlion
Trading name: Octavello
Address: Kethelstraat 15, 3111 PC Schiedam, Netherlands
Chamber of Commerce number: 95198245
Email: support@octavello.com

2. Information We Collect

Depending on how you interact with Octavello, we may collect:

Your name, email address and telephone number;
Your billing and delivery addresses;
Order, payment and transaction information;
Account and login information;
Messages, reviews and customer-service correspondence;
IP address, device, browser and website-usage information;
Cookie, analytics and advertising information; and
Fraud-prevention and security information.

Complete payment-card details are generally processed directly by our payment providers and are not stored by Octavello.

3. How We Use Your Information

We may use personal information to:

Process payments and fulfil orders;
Arrange delivery, tracking, returns and refunds;
Communicate about your order or request;
Create and maintain customer accounts;
Prevent fraud, misuse and security incidents;
Operate and improve our website;
Analyse website and advertising performance;
Personalise content and marketing;
Send marketing communications where permitted;
Maintain business and transaction records; and
Meet applicable legal or regulatory requirements.

We use information where necessary to fulfil an order, operate and protect our business, meet an obligation or where you have provided consent.

4. Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide the website, checkout and related e-commerce services.

Depending on the Shopify features enabled for our store, Shopify may also process information for analytics, personalisation, security and advertising.

You can read more in Shopify’s Consumer Privacy Policy.

5. Sharing Your Information

We may share personal information with service providers where reasonably necessary to operate Octavello, including:

Shopify and website-service providers;
Payment processors and fraud-prevention services;
Suppliers and fulfilment centres;
Carriers and tracking providers;
Customer-support and communication services;
Analytics, advertising and marketing platforms;
Professional advisers, accountants and insurers; and
Authorities where disclosure is legally required.

These parties receive the information reasonably necessary to perform their services.

We may also disclose information in connection with a sale, transfer, financing or restructuring of our business, subject to appropriate confidentiality measures.

We do not sell customer contact lists for money.

6. International Processing

Octavello operates internationally. Personal information may therefore be processed outside your country, including in the Netherlands, Australia, China and countries where our service providers operate.

For example, an international fulfilment partner may receive your name, delivery address, telephone number and order details to prepare and deliver your order.

Where required, we use appropriate measures for international data transfers.

7. Cookies and Advertising

We use cookies and similar technologies to:

Operate essential website functions;
Remember your preferences and shopping cart;
Maintain security and prevent fraud;
Understand website traffic and performance;
Measure advertising effectiveness; and
Personalise content or advertising.

Where required, optional analytics and advertising cookies will only be used after you make a selection through our cookie banner.

You can manage cookies through our website’s cookie settings or your browser. Disabling certain cookies may affect website functionality.

8. Marketing

If you subscribe to marketing, we may send you information about Octavello products, offers and news.

You can unsubscribe at any time by using the unsubscribe link in an email or contacting support@octavello.com.

Unsubscribing from marketing does not prevent us from sending essential messages about an order, account or customer-service request.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

The retention period may depend on:

Whether you have an active account;
Whether an order, return or dispute remains open;
Accounting and record-keeping requirements;
Fraud-prevention and security needs; and
The establishment or defence of claims.

When information is no longer required, we may delete or anonymise it.

10. Your Privacy Rights

Depending on your location and circumstances, you may have the right to:

Access your personal information;
Correct inaccurate information;
Request deletion of certain information;
Restrict or object to certain uses;
Withdraw consent;
Request a portable copy of certain information; and
Complain to an appropriate privacy authority.

These rights may be subject to exceptions. For example, we may need to retain transaction records after receiving a deletion request.

To submit a request, contact support@octavello.com. We may request information necessary to verify your identity.

11. Security

We use reasonable technical and organisational measures intended to protect personal information from loss, misuse, unauthorised access and disclosure.

However, no website, transmission method or storage system can be guaranteed to be completely secure. You are responsible for keeping your password confidential and notifying us if you suspect unauthorised account activity.

12. Children’s Information

Octavello is not intended for children who cannot legally provide their own information or make a purchase without parental or guardian involvement.

We do not knowingly collect personal information directly from children for marketing purposes. Contact us if you believe a child has improperly provided information.

13. External Websites

Our website may link to independent third-party websites. We do not control their privacy practices and recommend reviewing their privacy policies before providing personal information.

14. Changes to This Policy

We may update this Privacy Policy when our services, providers or data practices change.

The latest version will be published on this page with an updated effective date.

15. Contact Us

For privacy questions or requests, contact:

Everlion, trading as Octavello
Kethelstraat 15
3111 PC Schiedam
Netherlands

Email: support@octavello.com
Chamber of Commerce number: 95198245